Delivery
The feeder ships packed in a 36 × 39 × 74 cm box and weighs between 10 and 13 kg depending on the model and version.
| Destination | Delivery | Timeframe | Guide price |
|---|---|---|---|
| Mainland Spain | GLS Express | 24 h | from €6 (single feeder €10, double €13) |
| Balearic Islands | GLS | 48-72 h | €45 per feeder |
| Canary Islands | GLS | 7-10 days | €45 per feeder |
| Portugal | GLS Economy | 48-72 h | from €8 (single feeder €14) |
| Germany, France, Italy and Luxembourg | GLS EuroBusinessParcel | 4-6 days | from €10 (single feeder €25) |
| Slovenia | GLS EuroBusinessParcel | 4-6 days | €38 per feeder |
| Croatia | Courier | 5-8 days | €40 per feeder |
| Belgium, Denmark, Poland, Greece, Romania, Bulgaria, Slovakia, Switzerland, Norway, Serbia, Bosnia, Belarus and Ukraine | Courier | 5-8 days | €58 per feeder |
| United Kingdom and Ireland | Courier | 5-8 days | €80 per feeder |
The basket works out the exact price when you enter the country and postcode. Accessories (battery, charger) and the double feeder carry a surcharge outside mainland Spain. For any other destination, write to us using the contact form and we will give you a price before you buy.
Returns
You have 14 calendar days from receipt to withdraw from the purchase, without having to give a reason, as provided for in consumer law.
After you notify us, you have a further 14 calendar days to send us the product. You bear the cost of sending it back, and we refund what you paid, including the original delivery, within 14 calendar days of your notice at the latest.
Right of withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.
To exercise the right of withdrawal, you must inform us (Producan, Camiño do Leitón nº 2, 36320 Chapela, Redondela (Pontevedra), Spain; telephone +34 986 452 372; email info@comederos-automaticos-producan.es) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or an email). You may use the model withdrawal form below, but it is not obligatory.
You can also exercise your right of withdrawal online on the “Withdraw from contract” page, linked at the bottom of every page of this website. If you use this online feature, we will send you an acknowledgement of receipt of the withdrawal on a durable medium (e.g. by email), including its content and the date and time of its submission, without undue delay.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Effects of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods or hand them over to us (Producan, Camiño do Leitón nº 2, 36320 Chapela, Redondela (Pontevedra), Spain) without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.
You will have to bear the direct cost of returning the goods.
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
Model withdrawal form
(Complete and return this form only if you wish to withdraw from the contract.)
- To Producan, Camiño do Leitón nº 2, 36320 Chapela, Redondela (Pontevedra), Spain; email info@comederos-automaticos-producan.es:
- I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods:
- Ordered on/received on (*):
- Name of consumer(s):
- Address of consumer(s):
- Signature of consumer(s) (only if this form is notified on paper):
- Date:
(*) Delete as appropriate.